RelayHealth is a web-based service that allows doctors and patients to communicate in a private and secure manner through email messages and online consultations.  Patients can ask questions, request prescription refills, receive lab results and more through this unique system.  We are proud to offer this technologically advanced service to develop an open and welcoming communication between patient and doctor for a variety of non-urgent health matters.

Unlike regular email, RelayHealth messages are structured specifically for doctor-patient communication, and are stored within one secure database to protect messages from being intercepted, deleted or altered in any way.  This service is available to all of our patients as an efficient means of direct communication with the doctor in between appointments.  We encourage you to use the links on our website to sign up today and experience the benefits of a closer patient-doctor relationship. 

Communicate With Your Doctor Online
Now you can communicate with your doctor online Quartell MD & Associates E-MD.

Participating Doctors
To view the list of participating doctors, or to Find Your Doctor, search Find a Doctor or Clinician.

Services
RelayHealth’s secure communications service is an efficient alternative to phone calls and office visits when you have non-urgent healthcare needs.  With just a few clicks of the mouse, you can:

Using RelayHealth can improve your healthcare experience in several powerful ways:

• Access to your doctor
  Communicate with your doctor, with no time pressure.  The webVisit guides you through an interactive interview, and then builds a concise message to your doctor. 
• Convenience
  Tired of waiting on hold?  Can’t wait for the doctor’s office to open?  Send a message in just a few minutes from your computer at home or work.  You save time and hassle – maybe even an office visit.

Take a Tour
Experience RelayHealth by viewing this quick demonstration.

Cost
All RelayHealth services are free except the webVisit.  If webVisits are a covered benefit of your health plan, and your plan requires a co-pay for a typical office visit, that same co-pay amount will be charged for a webVisit.  If your plan does not cover webVisits, your doctor determines the cost.  You will be notified of the cost before you begin the webVisit.

Register and Get Started
Registering for RelayHealth is quick and easy.  You can be communicating with your doctor in less than 48 hours!

Frequently Asked Questions (FAQ) 
For general information, click here to review the FAQ.  

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FAQ for Patients

• Who can use the RelayHealth service?
• How do I get started?
• How do I know if my doctor uses RelayHealth?
• How do I select a physician who uses RelayHealth?
• How much does it cost to communicate with my physician online?
• Why should I use a webVisit?
• Is my privacy protected?
• I still have questions about this program

Who can use the RelayHealth service?
Any established patient who sees a doctor that is using RelayHealth may use the service.

Some patients with health plan coverage can enjoy webVisits® (online consultations with your doctor) as a covered benefit.  You may be responsible for the webVisit co-pay or charge as determined by your physician.

How do I get started?
Click the Register as a New User button above or click here.

How do I know if my doctor uses RelayHealth?
Visit www.relayhealth.com and click Find Your Doctor to view the list of participating providers.  If your doctor is not participating, you may change to a new physician who uses RelayHealth.

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How do I select a physician who uses RelayHealth?
Visit www.relayhealth.com and click Find Your Doctor to view the list of participating providers.  If your doctor is not participating, you may change to a new physician who uses RelayHealth.

To use RelayHealth, you must have an existing relationship with a physician using RelayHealth.  If want to change to a new physician who uses RelayHealth, you must schedule an in-office visit before communicating with them online.  Physicians are added regularly.

How much does it cost to communicate with my physician online?
If webVisits are a covered benefit of your plan, and you plan requires a co-pay for a typical office visit, you may be required to pay some co-pay amount for a webVisit.  If your plan does not cover webVisits, the cost is determined by your doctor and will be communicated to you before you begin the webVisit.

There is no other charge for any other RelayHealth service.

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Why should I use a webVisit?

• Communicate with your physician about non-urgent symptoms when it’s most convenient for you
• Do it from anywhere with an Internet connection
• Skip unnecessary office visits and avoid telephone hassles
• Use the webVisit to guide you through a dynamic medical interview, which builds a concise message you your doctor.  You receive an answer from your provider online
• You can access sent and received messages at any time for easy, online reference
• RelayHealth has stronger privacy and security compared to regular e-mail or the telephone

Is my privacy protected?
The RelayHealth service is completely secure and HIPAA compliant.  Encryption technology and a stringent privacy policy protect your personal information more securely than either the telephone or regular e-mail.  Your information is only accessible by you, your doctor, and your doctor’s authorized staff.

I still have questions about this program
Contact our partner, RelayHealth, for more details: info@relayhealth.com or 866-735-2963.

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